Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230)
Master Dynamics 365 Customer Service case management, omnichannel support, and service optimization.
Duration
4 Days • Weekend
Level
Intermediate
Format
Live Online (India Time)
Course Fee: ₹59,996 (inclusive of GST)
India group batches of 10+ participants · Fees per participant. Weekend scheduling in India time; in-person delivery on request.
- Live Instructor-Led Online
- Official Microsoft Courseware & Labs
- MCT-Led Training
- In-person/group batch available on request.
Course Overview
The MB-230 certification prepares functional consultants to implement and configure Dynamics 365 Customer Service, including case management, queues, entitlements, SLAs, and omnichannel support.
Learning Objectives
Who Should Attend?
- • Customer service professionals and consultants
- • Customer support managers and specialists
- • Business analysts focusing on service processes
- • Dynamics 365 functional consultants
Prerequisites
Understanding of customer service processes. Basic knowledge of Microsoft 365 and Power Platform is recommended.
Course Content
Join the next India Weekend Batch
₹59,996 per participant, inclusive of GST · India groups of 10+ · Live online · MCT-led. Chat with us on WhatsApp for upcoming weekend dates and in-person/group batch options.
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