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    Instrovate

    Role-based Certification

    MB-230: Microsoft Dynamics 365 Customer Service Functional Consultant

    Master Dynamics 365 Customer Service case management, omnichannel support, and service optimization

    Duration

    3-4 Days • $1,995 USD

    Level

    Intermediate

    Certification

    MB-230

    Format

    Online/Classroom

    Learning Objectives

    • Manage cases and knowledge management systems
    • Configure queues, entitlements, and service level agreements
    • Implement and manage scheduling functionality
    • Configure Omnichannel for Customer Service
    • Analyze customer service performance and insights
    • Configure routing rules and work distribution

    Target Audience

    • Customer service professionals and consultants
    • Customer support managers and specialists
    • Business analysts focusing on service processes

    Prerequisites

    • Understanding of customer service processes
    • Basic knowledge of Microsoft 365 and Power Platform

    Course Content

    Ready to Master Dynamics 365 Customer Service?

    Join our comprehensive MB-230 training and become a certified Customer Service Functional Consultant

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