Microsoft Dynamics 365 Fundamentals (CRM)
Discover the fundamentals of Microsoft Dynamics 365 customer engagement applications and build foundational CRM knowledge.
Course Overview
The MB-910 certification provides a comprehensive introduction to Microsoft Dynamics 365 customer engagement applications. This foundational course covers core CRM concepts, application features, and business value of customer engagement solutions across sales, marketing, customer service, and field service.
Prerequisites
- • Basic understanding of business processes
- • Familiarity with CRM concepts
- • General IT literacy
- • No prior Dynamics 365 experience required
Career Outcomes
- • Dynamics 365 End User
- • Business Analyst
- • CRM Administrator
- • Sales Operations Specialist
Learning Objectives
Course Modules
Module 1: Dynamics 365 Overview
Introduction to customer engagement applications and core concepts
Module 2: Dynamics 365 Sales
Sales processes, lead management, and opportunity tracking
Module 3: Dynamics 365 Marketing
Marketing automation, campaigns, and customer journey management
Module 4: Dynamics 365 Customer Service
Case management, knowledge base, and service level agreements
Module 5: Dynamics 365 Field Service
Work order management, scheduling, and mobile capabilities
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Course Information
Duration
2 Days Comprehensive Training
Format
Instructor-led with interactive demos
Level
Beginner
Certification
Microsoft Certified: Dynamics 365 Fundamentals (CRM)
Exam MB-910 Details
Exam Format
Multiple choice questions
Duration
90 minutes
Passing Score
700 (out of 1000)
Languages
English, Japanese, Chinese, Korean, German, French, Spanish